Contact us
We answer every order, delivery and refund question.
FASTEST REPLYJoin the Discord for supportOpen a support ticket in our Discord server and a member of the team will pick it up.
discord.gg/VZHDcVzqF8
EMAIL SUPPORTSend us an emailEmail us and we will reply as soon as we can. Include your order reference so we can find it quickly.
[email protected]
What to include
To get help fastest, send your order reference, the Minecraft username used at checkout, the payment method and a short description of the problem. Never share your password or full payment-card details.
Response times
Discord tickets are usually answered first. Email replies can take longer, especially outside normal hours.
Refunds and disputes
Please contact us before opening a payment dispute so the delivery record can be checked. Our refund terms are set out in the Refund Policy.