Refund Policy
Effective August 6, 2026
1. Digital purchases
Donut Wave products are digital items delivered to a Minecraft account. Once an item has been successfully delivered and used, purchases are generally final except where a refund is required by law.
2. When a refund may be available
A refund or replacement may be considered when payment was duplicated, the purchased item was not delivered, the delivered item materially differs from the order, or a technical fault prevents the item from being provided.
3. Incorrect account details
Customers must check the Minecraft username entered at checkout. Delivery to an incorrectly supplied username may not be reversible. Contact support immediately if you notice an error before fulfilment completes.
4. How to request help
Use the official Donut Wave support channel and provide the order reference, payment provider, purchase date, Minecraft username and a clear description of the issue. Do not include full payment-card details or account passwords.
5. Review and outcome
Requests are reviewed against payment and delivery records. Approved refunds are returned through the original payment method where possible. Provider processing times may apply.
6. Chargebacks and fraud
Please contact support before opening a payment dispute so the delivery record can be checked. Fraudulent claims, abusive disputes or attempts to retain delivered items after reversal may lead to account or store access restrictions.
7. Statutory rights
This policy does not limit rights or remedies that cannot be excluded under applicable consumer law.